User Management
Subscription Plans
Access Issues
- I am experiencing issues accessing my Company Watch account, how can I resolve this?
- I forgot my password, how can I reset it?
- I requested a password reset using the ‘forgot password?’ feature but I have not yet received my email.
- I have forgotten my password, what should I do?
- How many attempts to log in will I have before I am locked out?
- 'User Expired' message on Log In
- 'Token not found' error message
- If I have an account but I don’t know my password, do I create a new licence through the onboarding application?
- How to clear cookies in Google Chrome
- Error message: 'Server Error'
Access
- I would like to request access to the Company Watch platform for myself or a member of my team. How do I do this?
- How to create a user licence via the Onboarding application
- If the registration link has expired, do I register again?
- If my licence is not verified, do I create a new licence through the onboarding portal?
- Can I provide any email address for my Company Watch account, to complete verification?
- If I have an account registered to an old email address, do I create a new licence through the onboarding application?
- Can I log in with just my email address and password?
- User Email Policy
- I tried to access a feature or database on the CW platform and I got an “authorisation error” message, what does it mean?
- How can I check to see if my email address on my Company Watch account is verified?
- How do I verify my email address?
- How can I update the email address associated with my Company Watch account?
- My details have changed. How can I have this information updated?
- How can I change my password?
- Someone on my team is leaving, has left or no longer requires access to the CW platform. How can I request this access to be removed?
- I am leaving my current company. How do I close down my Company Watch user account?
- How to request a Trial