I tried to access a feature or database on the CW platform and I got an “authorisation error” message, what does it mean?

Authorisation error message means that You might not have permissions to access the database or feature you are trying to use.

User permissions are agreed during the registration and renewal process. Please check internally first to see if your current subscription includes access to that database. You can find further details of what features are included in Company Watch Bronze, Silver and Gold subscriptions by visiting this link

If you have any questions about your current subscription, please contact your Company Watch Account Manager who will be happy to discuss your access requirements with you.

If you are trying to access a feature that is included in your subscription, but our system is not allowing you to- please contact the support team with a screenshot of your issue so one of the team can investigate.